Frequently Asked Questions
What payment methods are accepted in store?
We accept all payments by cash, check, debit card, Visa or MasterCard.
When making a home delivery, payment can be made by cash, check, Visa or MasterCard.
Do you sell used equipment?
Our business focuses on the sale of new equipment, supported by a warranty against any manufacturing defect.
Occasionally, a used electric vehicle may be offered for sale. The warranties that cover the vehicle for its various components are then different from those of a new aircraft.
We take this opportunity to mention that, contrary to popular belief, adapted equipment is offered at very affordable prices. It is possible to find a device that meets your needs very well, without spending exorbitant amounts.
However, if your need is temporary, we offer you to take advantage of our rental service.
Can you ensure the delivery of the different equipment and products purchased in your shop?
We offer the delivery service. The assignment of particular areas to certain days of the week allows us to offer you a fast service.
We also offer electric bed moving service, with removal and reinstallation.
In addition, we offer the home equipment recovery service, in the case of a repair.
We invite you to contact our team to know our different rates according to your needs.
I need suitable equipment for an indefinite period. Do you offer rental of home support devices?
We offer rental service, without prior deposit, on a wide variety of mobility and home support products. We invite you to contact our team to find out our rental rates, our lease renewal terms, and our transportation costs for the delivery and retrieval of equipment, if necessary.
Is it true that there are never taxes on products found in your store?
This is incorrect. Although many products sold in our store are exempt, ie completely tax-free, such as mobility aids, or bathroom fixtures, others are not tax-exempt. That self-lifting chairs are only zero-rated on presentation of a medical prescription.
Certain other products, such as dressing aid products or life support products, remain taxable.
For more information, we invite you to consult the government portal on zero-rated and exempt products and services.
Will my insurance cover the purchase of adapted equipment acquired in your business?
Each insurance company has its own coverage conditions. We invite you to contact your insurance broker to find out more about their policies.
We can, however, provide you with an official quote that you can give to your insurance company to see if it covers, partially or in full, the purchase of suitable equipment.
Can I register the purchase of suitable equipment in my next tax return?
The invoices we give each transaction are detailed enough to be recorded in your next tax return, and most of the equipment we distribute can, in fact, be deducted. The annexation of a medical prescription to your tax return always facilitates the deduction of such purchases.
We invite you to contact the person responsible for processing your tax return to find out what amounts are deductible for your personal condition.
