It is always ideal that the person who will use the equipment in question is present during the purchase of it. This allows us to better assess the needs of the user, and to adjust the equipment to its size.

However, we understand that moving a person with reduced mobility can be difficult. In the case of the purchase of a mobility aid, it is essential to know the size and weight of the user. For other equipment, the list of necessary information may lengthen. We invite you to contact our team before your visit to the store, if applicable.

Some hygiene products, such as orthopedic pillows, cushions and mattresses, or bathroom fitting devices are non-refundable. For the purchase of this type of item, it is even more preferable that the user is present to choose the equipment that best suits his needs, under the guidance of a member of our team who can evaluate with him his condition.

We accept all payments by cash, check, debit card, Visa or MasterCard.

When making a home delivery, payment can be made by cash, check, Visa or MasterCard.

This is incorrect. Although many products sold in our store are exempt, ie completely tax-free, such as mobility aids, or bathroom fixtures, others are not tax-exempt. That self-lifting chairs are only zero-rated on presentation of a medical prescription.

Certain other products, such as dressing aid products or life support products, remain taxable.

For more information, we invite you to consult the government portal on zero-rated and exempt products and services.